Our new overlords

seem to have turned customer support on.

"There was a problem ..."

"This is something for which we do not have an immediate solution. We will continue to look at this problem, and are open to any suggestions you might have."

"we feel it is important to give you an update on our plans to resolve these outstanding issues,"



And got a lot of bitching in response.

Sigh.

Carrot and stick, everyone. Don't forget the carrot, it generally works better and makes you feel better too.